State Farm® Insurance Agent Max Lam

"I would give 0 stars if I could! This State Farm office is very dysfunctional and made up of rude customer service reps who honestly don't care about you or your problems. Every time I called their office I would get someone different and would be told a different story or promise regarding our issue - and I was following up for months! I was also told by a specific rep that I would be called when the issue was fixed but she stopped working there and nobody in the office ever followed up with me. My husband and I were getting charged over $100 extra a month on our car insurance premium for a mistake they made on their end in regards to my husband's driving age. This problem went on for 4 months and it was never resolved. In fact, at one point the customer service rep Dawson informed me that nothing could be done and he was rude and clearly unwilling to help us solve this issue. He would also make up lies about what was going on which I later found out were lies when my problem was fixed in less than 1 month after switching to Trevor Fong State Farm. If you're considering coming to this office for any insurance, DON'T. I'd recommend Trevor Fong's office instead."

"Unhelpful, unavailable, and at times rude. If you have a problem they will not push through to fix it. Instead, they will tell you there is nothing that can be done. However, if you change agencies your problem will be fixed and you’ll realize the people in this branch were just unwilling to help you."

"Max Lam is an outstanding State Farm agent who consistently goes above and beyond for his clients. His professionalism, expertise, and dedication make him a trusted advisor for all insurance needs. Max provides personalized service, taking the time to understand individual circumstances and tailor solutions accordingly. I highly recommend Max Lam to anyone seeking top-notch insurance assistance."

"Max Lam at State Farm is truly exceptional! From the moment I stepped into his office, I was greeted with warmth and professionalism. Max took the time to understand my family's needs and provided us with tailored coverage that put our minds at ease. His attention to detail and dedication to ensuring we had the right amount of coverage was outstanding. Max's knowledge and expertise in the insurance industry are truly impressive. I can confidently say that Max Lam is not just an agent, but a trusted advisor who genuinely cares about his clients' well-being. If you're looking for top-notch service and peace of mind, look no further than Max Lam at State Farm. Highly recommend!"

"car insurance has gone up about 40% since last year with clean driving records ( no tickets, citations, etc ), at about 600$/mo currently. listed as a permissive driver under the policy even though when we came into the office, we got confirmation that my name would be on the insurance policy. absurd and deceiving."

"I signed up for life insurance a couple years ago and ended up bringing my home and auto polices over as well. I switched to State Farm because of their amazing customer service. Every time i have a question or want to make changes they are always so happy to help. Great customer service, great coverage, great rates. I couldn’t ask for more."

"Great customer service! I entered with so many questions as I was unsure about the difference with the policies. I was helped by the sweetest and most helpful agent named Mercedes. She answered all of my questions and helped me feel great about my decision. I recommend this insurance service and I highly reccomend speaking with Mercedes. She is very helpful and helps understand everything within the policy. Thank you so much Mercedes!!"

"Very happy I transferred my policies to State Farm because of how great the customer service was. Frank was very helpful, professional and took his time to explain how underinsured I was by reviewing my old policies from Farmers. I’m saving money AND I have better coverage. Really couldn’t be happier with my decision, they definitely have my business for life."

"I have been with State Farm for 10 years and I have a situation where my slab foundation has dropped 3 inches in some places and it is not covered to be repaired. Nothing I could have done to prevent this but they won't cover any or part of the repair costs, I have no prior claims in the time that they have been my homeowners insurance, I feel that I have been slapped in the face, they get my money every year but won't help me when I need them. I am very disappointed in State Farm"

"I am so unhappy with the customer service that I have received from Max Lam’s office. I called to find out why my rates went up and the lady that called me back was so rude. We only switched to State Farm because we bought a house and Wawanesa was not offering home owners policies at the time. I explained that in three years at Wawanesa my rates went down and she said “that sounds too good to be true and that I shouldn’t have switched.” Unless you like long wait times for an agent to call you back and unexplainable rate increases, I would encourage you to shop around. The agent I spoke to could not answer any of my questions."

"I switched over to State Farm from an online insurance provider about 1.5 years ago. I've been very happy with the live interactions. The phone calls, the emails... At first I thought I would have to pay more for the service, but to my surprise, the agent (Frank Nunez Pacheco) spent the time to review what I actually need and I ended up paying less for more relevant coverage. I am glad that I've not had a need to file any claim, but with what I've experienced so far, I believe they will support their customers if I ever get into that situation."